Frequently Asked Questions

Answers to some common questions

Where does First International Courier offer Next Flight Out-Direct Drive Services?

Since 1984 First International Courier has established a complete Global Next Flight Out network. We service the World through a Network of offices and Time Critical Agents that understand time is everything 24-7 and 365 days a year. Weekend, after hours and holiday deliveries and pick up’s are a normal operating procedure for First International Courier. First International Courier services every Postal and Zip code in North America and the rest of the world.

WHAT ARE OUR HOURS OF OPERATIONS?

In 40 years First International Courier has never closed. We offer live support around the clock, on a 24/7/365 basis, including weekends and holidays to get your Next Flight Out shipment immediately on its way. We are always here to take your call, regardless of the day or time.

Do you have a global network of offices?

With 3 office locations and a global network of partners worldwide, you can trust First International Courier to handle your time and temperature sensitive shipments any where in the world.

How do I request a quotation?

To enquire about a shipment quotation, call your local First International Courier office and provide the following information:  Company Name, pick up city, destination city, items being shipped, weight, dims, estimated pick up time and desired delivery time.  Or simply send an email to:  info@internationalcourier.com .

How do I open a new account with First International Courier?

To open an account with First International Courier you can call your local First International Courier office and speak to a Customer Service or Sales Representative who will send a New Customer Registration Form.

HOW QUICKLY CAN YOU DISPATCH A COURIER FOR PICKUP?

Once an order is confirmed, we guarantee a courier will be enroute within 60 minutes, ensuring prompt and efficient handling of your shipment.

What is the latest pickup time?

To enquire about possible shipment delivery timings, call your local First International Courier office and provide the following information: Company Name, pick up city, desired delivery time, destination city, items being shipped, weight and dims.

How do I know the delivery timeframe of my shipment?

To enquire about a shipment delivery timeframe, call your local First International Courier office and provide the following information: Company Name, estimated pick up time, pick up city, destination city, items being shipped, weight and dims.

CAN I TRACK MY SHIPMENT ONLINE?

Yes, you can easily track your shipment in real-time on our website. Please contact your local First International Courier office for a login and password to access this feature, providing you with up-to-date information on your delivery.

WHAT ARE FIRST INTERNATIONAL'S SIZE & WEIGHT RESTRICTIONS FOR NEXT FLIGHT OUT?

First International Courier is only governed by aircraft size and space availability when tendering a Next Flight Out shipment on your behalf. We have no size or weight restrictions.

DO WE OFFER GROUND EXPEDITED DIRECT DRIVES?

Yes, First International Courier is asset based with company employees operating SUV’s, Cargo Vans and 5 tons with tailgate. Direct Drives are available 24-7-365, weekends, after hours and holidays anywhere in North America and throughout the World. We are experts in Border crossings between Canada and the United States. First International Courier is compliant with the PARS and PAPS systems.

DO YOU OFFER TRANSPORT SERVICES FOR MEDICAL EQUIPMENT?

First International Courier is by far the market leader when it comes to delivering Time Critical replacement parts for Medical Imaging and Medical Device companies.
We have built our reputation for unsurpassed Next Flight Out and Direct Drive service by maintaining inventory in forward stocking locations to keep “Machine Down” time to an absolute minimum. First Internationals Reverse Logistics Division also manages your return shipments for repair or repositioning

DO YOU TRANSPORT CORD BLOOD/IVF & TISSUE SHIPMENTS?

First International is the recognized “Medical Courier” in Canada for all Private Cord Blood Banks shipments in Canada. From the parents’ hospital room to the Cord Blood Bank storage facility, we monitor temperature shipment movement throughout the cycle. We specialize in providing transport services of human embryos, eggs, sperm and cord blood between fertility clinics and medical laboratories around the world.

DO YOU TRANSPORT CREMATED REMAINS?

First International Courier remains one of the only companies that offers “After Care” solutions to ship cremated remains anywhere in the world.

Does First International Courier offer a ‘white glove’ logistics service?

Yes. We have experienced drivers who provide that extra level of attention and give you that peace of mind and assurance that your valuable shipment is in safe hands.

My materials require liquid nitrogen for transport – do you supply the dewars?

Yes. We can provide LN2 dewars to any hospital or clinical around the world.

Do you have warehousing capabilities?

Yes, we can warehouse, manage and distribute your inventory 24/7/365 days a year. Call your local First International Courier office for information and space availability.